AGM highlights strong year for PMFRC

By Patricia Leboeuf

Posted on Thursday November 4, 2021


The Petawawa Military Family Resource Centre (PMFRC) has expertly navigated the past year, continuing its mission to provide families with tools to grow in resilience and adaptability.

The organization’s core values of integrity, inclusion, safety and outreach continued to shine. Despite ever-changing safety protocols, staff were able to reach out to the wider community and serve more families than ever before.

“The pandemic compelled employees to quickly restructure programs and services to ensure that families continued to receive the support they needed,” said PMFRC Executive Director Claudia Beswick during the Annual General Meeting (AGM) Sept. 29. “Our priority was to be responsive and adaptive as we moved to virtual options for programing while also ensuring that processes were in place to keep employees safe.”

Over the past year, Mental Health Services has served 326 clients through single sessions during their virtual walk-in clinic. The average wait time for clients to see a clinician was four to 10 days, and a total of 3,024 hours were spent on mental health support.

Employment and education services provided support to 104 clients, and 237 clients were connected to employers. In total, there were 232,873 visitors to the Petawawa CAFConnection website to look over programs and services offered by the PMFRC.

The Military Family Services Program (MFSP) funded 10,389 hours of their programming, and other sources funded 9,093 hours. Staff created 320 videos that were uploaded online.

All of this helped families stay healthy, happy and productive during the pandemic.

“The work that you do is nothing less than stellar and what you accomplish and execute is critical,” said Lieutenant-Colonel (LCol) Patrick Locatelli, Commander of 4th Canadian Division Support Base (4 CDSB) Petawawa Personnel Services.

The PMFRC has moved forward over the past year despite the operation’s overall revenue dipping to $4.4 million from its usual $5.8 million. These reductions were directly linked to the pandemic, with daycare and program fees virtually disappearing. Expenditures matched this trend, decreasing from $5.7 million to $4.2 million.

They also went through the rigorous accreditation process and continued to solidify the implementation of their new strategic plan by making sure resources were allocated to support CAF members and their families.

Despite working through the unknowns, the PMFRC was able to continue its core operations and build towards a stronger future.

“The 2020-2021 year has been very successful for the PMFRC despite all of the challenges we face in light of COVID-19,” said PMFRC Board of Directors Chair Julia Graydon. “We continue to modify and expand our services based on the need of our Canadian Forces members and their families.

“Often our board was just in awe at how quickly, you were able to pivot and adapt and show flexibility when things were thrown your way,” she said to the staff members and volunteers.